Engaging for Success, MacLeod Review
The link from engagement to performance is proven
The 2009 MacLeod Report* to the UK government indicates that significant performance benefits are being achieved through high engagement. Research indicates that:
- Amongst 23,910 business units, top quartile engagement scores were associated with 12% higher customer advocacy, 18% higher customer productivity and 12% higher profitability (Gallup, 2006)
- Amongst 89 companies, top quartile engagement companies had 2.6 times higher EPS growth rate (Gallup, 2006)
- Amongst 50 companies from around the world, with a total of 664,000 employees, those that engaged employees most improved operating income by 19.2% while those that engaged least declined 32.7% (Towers Perrin, 2006).
There’s room for massive improvement:
- Only 3 in 10 of UK employees are actively engaged in their work (CIPD, YouGov/TUC)
- 12% of UK public service staff are highly engaged and 22% are actively disengaged (Towers Perrin)
- 42% of employees would refuse to recommend their organisation as an employer to friends and family (Accor)
- The cost of disengagement to the UK economy is estimated at £59.4-64.7 billion (Gallup).
To read the Unipart case study that features in the MacLeod report click here.
*David MacLeod and Nita Clark: 'Engaging for Success: Enhancing Performance through Employee Engagement' (2009)
