Insurance: working with a key supplier
The Results
Unipart Expert Practices (UEP) was invited to work with the dedicated automotive repair facility serving the insurer’s vehicle division to address the suspected inefficiencies that were producing a slow turnaround of vehicles and affecting customer satisfaction.
Significant Results
By the end of the 3 month project the following benefits had been either realised or proven:
- A 276% improvement, from 34% to 94%, in the accuracy of initial estimates, reducing the average vehicle repair time by 2 days and improving customer satisfaction
- The liberation of an average 4.5 hours per week across all facility employees releasing 10% more capacity to process vehicles and a similar amount of cost savings
- Reduced stock holding through improve awareness of supplier return terms and the implementation of a new reuse policy
- A marked increase in employee morale and engagement due to improved communication and Leaner processes.
To read the case study in full and view more benefits delivered by UEP click here.
